Terms of Service

1. Scope of Service

Oncron provides a subscription-based cloud software platform offering access to web applications, APIs, analytical dashboards, and related documentation. Access and specific features may be subject to individual contracts.

2. Account Registration

Accounts may be created through self-registration or by Oncron. Each user must maintain the confidentiality of login credentials and may not share account access. The Client is responsible for all activities conducted through its authorized users.

3. Licence and Use Restrictions

Oncron grants the Client a non-exclusive, non-transferable, limited licence to access and use the Services solely for internal business purposes during the agreed subscription or evaluation term.

Unless explicitly permitted in writing, the Client may not:

• Copy, modify, or create derivative works of the software;
• Reverse-engineer, decompile, or disassemble the software;
• Resell, sublicense, or distribute the Services.

4. Client Data

'Client Data' means operational, infrastructure, or delay data submitted by the Client, excluding data generated by the Services. The Client retains full ownership of Client Data.

Oncron processes Client Data only to provide, maintain, and improve the Services. Oncron may analyze and anonymize Client Data to create aggregated performance metrics or datasets for algorithmic improvements. Aggregated data will not identify the Client and may be used for benchmarking, system enhancements, or research.

5. Intellectual Property

All rights, title, and interest in and to the Services, including software, algorithms, models, and documentation, remain the exclusive property of Oncron. The Client may not remove or obscure proprietary notices.

Any suggestions or feedback submitted by the Client may be freely used by Oncron to improve its Services.

6. Third-Party Services

The Services may include integrations with third-party platforms. Oncron disclaims liability for the availability or performance of such third-party services.

7. Fees and Payment

Fees, billing cycles, and payment methods are governed by the individual contract with each Client. Unless otherwise agreed, fees are non-refundable and subscriptions are not cancellable mid-term.

8. Term and Termination

These Terms remain in effect for the duration of the agreed subscription or until terminated. Oncron may suspend or terminate access immediately, without prior notice, for:

• Breach of these Terms;
• Non-payment;
• Misuse or conduct harmful to Oncron, its users, or third parties.

Upon termination, all licences granted herein cease immediately.

9. Disclaimers

The Services are provided 'as is' and 'as available.' Oncron makes no express or implied warranties regarding fitness for a particular purpose, accuracy, or uninterrupted availability.

10. Limitation of Liability

To the maximum extent permitted by law:

• Oncron's liability is limited to the fees paid by the Client in the twelve (12) months preceding the claim;
• Oncron shall not be liable for indirect, incidental, or consequential damages, including lost profits or data;
• Nothing in these Terms excludes liability for intent, gross negligence, or legal obligations that cannot be waived.

11. Decision Support Disclaimer

The Services provide analytical insights and recommendations to support human decision-making. Final operational decisions are solely the responsibility of the Client.

Outputs are probabilistic, depend on input data quality, and are not deterministic or binding. Oncron assumes no liability for operational outcomes, delays, or incidents resulting from reliance on its outputs.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany. Courts located in Leipzig shall have exclusive jurisdiction.

13. Changes to Terms

Oncron reserves the right to modify these Terms at any time. Material changes will be communicated via the website or email. Continued use of the Services constitutes acceptance of the updated Terms.

14. Contact

For questions regarding these Terms, please contact:

Oncron Software GbR
Elsterstr. 4, 04109 Leipzig, Germany
Email: legal@oncron.de